Thank you for voting! The Basement Doctor wins in three categories for the Consumers' Choice Award 2014

Over the past several months, Columbus consumers were asked to vote for their favorite businesses in 2014 based on customer satisfaction. More than 25,000 voted, and we are so proud to announce that The Basement Doctor has won in multiple categories.

Although we have earned this honor every year for the past 17 years, this is the first time we have swept all three categories in our industry: basement waterproofing, finishing and foundation repair.

We work hard everyday to earn the trust of the homeowners we work with, and we couldn't be more grateful to all of our satisfied customers who voted for us. The Consumers' Choice Award prides itself in identifying businesses who offer superior customer service, integrity, and professionalism. It has been known as the "Business Seal of Excellence" for more than 25 years.  Unlike some of the other business awards out there such as the Angie's List Super Service Award, there can only be one Consumer's Choice Award winner in each category. Most importantly, those winners are based solely on the votes and opinions of real customers.

The winning businesses are determined by customer service ratings through a three-part process:
1. Nominations: Consumers are invited to cast their ballot for their favorite businesses.
2. Voting Survey: The Consumers' Choice Award commissions an independent polling firm to conduct a yearly, open ended local survey. Respondents can choose a company from the ballot or select another business not on the ballot.
3. Ethics Review: A national business law firm reviews all top-voted companies to ensure they are in good standing with business regulatory agencies. Businesses with any unresolved issues are decided upon by an independent panel.

We encourage all of our customers and readers to navigate through the Consumer's Choice Award Columbus web site to view our business page as well as the award recipients in other categories. For anyone looking to find a business they can trust, this award truly signifies complete customer loyalty and satisfaction.

Bowed & Cracked Basement Walls Give Dublin, Ohio Homeowner Headaches

Located Northwest of Columbus, Dublin, Ohio actually falls within Franklin, Delaware and Union counties. Settled in 1802, this city was named after Dublin, Ireland by John Shields because it reminded him of his birthplace. Dublin is home to the headquarters of a number of large companies, including Cardinal Health, IGS Energy, Stanley Steemer, Wendy's, OCLC, Pacer International and MindLeaders.

When Wes Martin, Project Manager with The Basement Doctor, arrived at this Dublin home, it was evident that there were several areas of concern that were causing stress to these homeowners. The homeowners knew they had some cracks in their basement walls, but it was now bowing, and the wet walls started growing mold. Wes walked the outside of the home to investigate gutters, downspouts and grading, but found no indication that any of these played into the issues found below.  Once inside the basement, Wes determined that years of settling, freezing, thawing and a high water table caused the foundation issues. As you can see from the pictures, the horizontal and stair-step cracking, the bowing and mold are pretty severe.

Some foundation cracks and stair-step cracks are common in settling. However, these cracks become a problem when they get too big or allow water to enter the home. Once the water enters the block wall and works its way through the cracks, the home faces a new issue: MOLD. This picture to the right shows mold developing in the corner and the picture above shows the stains on the walls that indicate the level the water reached and stayed at for a long period of time. Now the homeowner has a number of issues that need attention immediately. The cracks are allowing water to enter the home which is causing mold to grow, and the weakened walls are now bowing and causing the foundation to weaken. This puts the structural integrity of the home in jeopardy.

Thankfully this homeowner called the right place and The Basement Doctor is On The Job! Wes has proposed The Force wall stabilizer to straighten the walls, The Anabec mold system to destroy the mold, mildew and bacteria along with Basement Doctor wall epoxy to coat, protect and seal the wall. Once this basement is repaired, the homeowners will have one less thing to worry about in their home.